Booking My Reservations & Cancellations

How far in advance do I have to book?
We require 24 hours advance to book and confirm your reservation. You can call ANYTIME to see if there is space available. We recommend you book EARLY for busy season (Christmas season/New Years and Spring Break).

What is your cancellation policy?

Full payment for our tours are made upfront through our booking calendar.

If you cancel within 48 hours of your booked tour, you cannot be refunded.

If you cancel outside of the 48 hour window, we will issue you a full refund within 7 days of your cancellation. 

If we cancel your reservation due to bad weather or a mechanical problem, we will issue you a full refund within 7 days. 

Will I be charged if my cruise ship cannot stop at Grand Cayman?
No, you will not be charged for ship cancellation, bad weather causing tour cancellation or equipment failure.

Is my tour cancelled if my cruise ship is late or comes to Cayman on a different day?
No, do not automatically assume your tour is canceled if something changes on your ship. In most circumstances, we are able to modify your booking and get you out on a different time or date. If this happens we ask you contact us ASAP and let us know. We will do our best and work with the delay/itinerary modification and get you out. If this happens, call us at +1-345-325-1992.

Stingrays and Stingray City Tours

What species are these stingrays?
They are the Southern Atlantic Stingrays.

Do these stingrays still have their stingers?
Yes they do, however these stingrays are not lethal.

Are these Stingrays aggressive?
No, after more than 20 years if interacting with these stingrays, they are very docile, passive and friendly. They will NOT attempt to sting you.

What should I NOT do when in the water with the rays?
1) When interacting, do not hop or skip left/right or backward trying to avoid the stingrays. SCENARIO: You could strike your feet or legs against the stinger of the stingrays. KEEP your feet on the bottom as much as possible. The stingrays will NOT sting you on purpose. 2) When snorkeling or swimming with the rays, we suggest not using your feet to aid swimming.  We recommend keeping your feet on the bottom using your mask to view the stingrays. 3) We recommend NOT trying to catch the stingrays on your own without experience.  4) When the stingrays are being held by a tour guide, do not approach the stingray from the rear/back of the stingray.  Stingrays have their stingers on TOP of their tails and if not paying attention you could strike your arm or body against the stingers.  We recommend staying a safe distance when at the back of a stingray.  5)  When feeding the stingrays, we recommend tucking your thumb into the palm of your hand, wrapping the rest of your fingers around the squid. Do not have your thumb or other fingers exposed upward. (The stingray will most likely suck your fingers into its mouth).  6) After feeding the stingrays, do not rub your hands on any part of your body. The scent remains on your skin, the stingrays will suck your skin (called quickie-hickeys).  That can leave a bruising of your skin and sometimes not the most pleasant.

Do stingrays have teeth?
No, these stingrays do not have teeth. They have hard gums known as grinder plates.  If your fingers are sucked into their mouth, the stingray with let go of your finger instantly as they know the difference between the food and your fingers.

What happens if I get stung by a stingray?
As mentioned, these stingrays are not lethal, however IF injured, hot water is applied to the injury (hot water is known to neutralize the venom of these stingrays). We then get you in to shore as quickly as possible to have your injury treated at a hospital or clinic.