Frequently Asked Questions

Transportation

Do you provide transportation?
Yes, we pick up at all hotels or condos on Seven Mile Beach as well as cruise ship passengers.

When arriving by cruise ship, at what time are clients collected at the cruise terminal & how will identification take place?
Clients are met approximately 45-60 minutes after arrival into port, at the terminal entrance/exit gate for their arriving ship and will be identified by an Island Splash Watersports sign with their name on it.

Do you provide transportation from East End or Rum Point?
No, if you are staying on island, but NOT on Seven Mile Beach, you will need to meet us at our dock located in Cayman Island Yacht Club or we can arrange to pick you up from the Kaibo Beach Dock for a small additional charge. Please advise us when making your reservation.

Do we have to pay extra for transportation?
No, unless you booked a private charter and are staying at Rum Point or East End area, all prices include transportation to and from Seven Mile Beach or downtown George Town.

What if I have my own transportation and want to drive – Can I meet at the dock?
Yes, our tours leave out of the Cayman Islands Yacht Club which is just a 5-10 minute drive from downtown George Town and Seven Mile Beach hotels. Just let us know you prefer to drive and we will provide directions with your booking confirmation.

Booking My Reservations & Cancellations

How far in advance do I have to book?
We require 24 hours advance to book and confirm your reservation. You can call ANYTIME to see if there is space available. We recommend you book EARLY for busy season (Christmas season/New Years and Spring Break).

What is your cancellation policy?
You must cancel 48 hours in advance to incur no charges. If you do not meet the 48 hour deadline you will be asked to pay 50% of your total booking. Cancellations less than 24 hours prior to tour or NO SHOWS will be requested to be paid in full.

Will I be charged if my cruise ship cannot stop at Grand Cayman?
No, you will not be charged for ship cancellation, bad weather causing tour cancellation or equipment failure.

Is my tour cancelled if my cruise ship is late or comes to Cayman on a different day?
No, do not automatically assume your tour is canceled if something changes on your ship. In most circumstances, we are able to modify your booking and get you out on a different time or date. If this happens we ask you contact us ASAP and let us know. We will do our best and work with the delay/itinerary modification and get you out. If this happens, call us at +1-345-325-1992.

Payments and Payment Types

Do I need to pay a deposit?
No, nothing is charged until we collect payment in full, which is received on the day of your tour. By not taking deposits, it allows an easy cancellation process if the tour is to be canceled due to inclement weather or if the client request to do so.

When do I pay for the tour?
We collect payment in FULL on completion of the tour.  We prefer payment in cash however Visa, MasterCard, Discover cards or traveler’s cheques are also accepted. We do not accept American Express.

Stingrays and Stingray City Tours

What species are these stingrays?
They are the Southern Atlantic Stingrays.

Do these stingrays still have their stingers?
Yes they do, however these stingrays are not lethal.

Are these Stingrays aggressive?
No, after more than 20 years if interacting with these stingrays, they are very docile, passive and friendly. They will NOT attempt to sting you.

What should I NOT do when in the water with the rays?
1) When interacting, do not hop or skip left/right or backward trying to avoid the stingrays. SCENARIO: You could strike your feet or legs against the stinger of the stingrays. KEEP your feet on the bottom as much as possible. The stingrays will NOT sting you on purpose. 2) When snorkeling or swimming with the rays, we suggest not using your feet to aid swimming.  We recommend keeping your feet on the bottom using your mask to view the stingrays. 3) We recommend NOT trying to catch the stingrays on your own without experience.  4) When the stingrays are being held by a tour guide, do not approach the stingray from the rear/back of the stingray.  Stingrays have their stingers on TOP of their tails and if not paying attention you could strike your arm or body against the stingers.  We recommend staying a safe distance when at the back of a stingray.  5)  When feeding the stingrays, we recommend tucking your thumb into the palm of your hand, wrapping the rest of your fingers around the squid. Do not have your thumb or other fingers exposed upward. (The stingray will most likely suck your fingers into its mouth).  6) After feeding the stingrays, do not rub your hands on any part of your body. The scent remains on your skin, the stingrays will suck your skin (called quickie-hickeys).  That can leave a bruising of your skin and sometimes not the most pleasant.

Do stingrays have teeth?
No, these stingrays do not have teeth. They have hard gums known as grinder plates.  If your fingers are sucked into their mouth, the stingray with let go of your finger instantly as they know the difference between the food and your fingers.

What happens if I get stung by a stingray?
As mentioned, these stingrays are not lethal, however IF injured, hot water is applied to the injury (hot water is known to neutralize the venom of these stingrays). We then get you in to shore as quickly as possible to have your injury treated at a hospital or clinic.

Snorkeling

Where do we get to snorkel?
Our excursions take you optionally to our Barrier Reef or an area of coral patches near the reef known as the Coral Gardens.

Are Snorkel Gear provided on tour?
Yes, full snorkel gear is provided.

What if don’t know how to use snorkel equipment?
No problem, our tour guides will assist anyone with instructions and will even accompany at least one person at a time if necessary.

Are Life Vests provided on tour?
Of course. Life vests are an essential on our excursions and are provided as necessary

Does Island Splash Watersports cater to Disabled Individuals for Snorkeling?
A: Unfortunately not to physically disabled, however please contact us for more details

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